FAQ's

FAQ

 

HOW DO I MAKE A PURCHASE?

Select the shoes you wish to purchase, select your size (check the sizing chart if needed) and add the item to your basket.  Then follow the steps to complete shipping and payment information.  If you have any additional questions about how to make a purchase please feel free to contact us at customerservice@chelseaparis.com.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, however, you have the option to create an account for quick processing and order tracking.

 

WHAT METHODS OF PAYMENTS DO YOU ACCEPT?

We accept the following payment methods: Visa, Visa Debit, MasterCard, Electron, and American Express.

 

WHAT ABOUT SALES TAX?

Chelsea Paris charges state, local and county taxes on online transactions, as required by applicable laws. Please note that total price when placing an order reflects an estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


HOW SOON WILL I GET MY ORDER AND HOW MUCH WILL IT COST?

Please refer to the Shipping and Delivery section covering shipping costs and estimated times of arrival.

 

CAN I TRACK MY ORDER?

A shipping confirmation is e-mailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to customerservice@chelseaparis.com.

 

WHAT IF I WANT TO CHANGE MY ORDER OR RECEIVE A REFUND?

Please refer to the Exchange and Return section covering policies to exchange an order or receive reimbursement.

 

CAN I ADD ADDITIONAL ITEMS TO AN EXISTING ORDER?

Unfortunately, we cannot add additional items to an order that has already been placed; a new order must be created.

 

DOES CHELSEA PARIS HAVE A SEASONAL SALE?

Yes, Chelsea Paris will have a seasonal sale.  Please check the website for updates on seasonal sales and promotional offers.  You can also be added to our mailing list for updates as well.

 

WHICH SIZE WILL FIT ME?

Chelsea Paris uses the Italian sizing standard as all our shoes are made in Italy.  The following is a sizing conversion chart comparing Italian sizing with other international sizing standards.  Please refer to the sizing chart as a guide to see what size will fit you best.  


EU 36 36.5 37 37.5 38 38.5 39 39.5 40 41
US 6 6.5 7 7.5 8 8.5 9 9.5 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8


IS MY PERSONAL INFORMATION KEPT PRIVATE?

Except as described in this privacy statement, we do not sell, share or distribute your personally identifiable information to third parties. 





www.eastsideco.com